SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
significantly better than a similar one i bought offline
reviews show it's a lovely item totally worth its price. I can surely confirm :-)
great service, top quality
The deal was a true bargain. Happy with the modest price
You can make a true bargain in this webstore
Given that this is a really low cost , i'm truly astonished with the purchase. The store is great!
If you're conteplating where to find online, this is your safest bet. Tried and tested.
it's most likely the cheapest in an online store. happy with the order!
probably the cheapest online. glad i found the store!
buying this even wothout a discount is great. the quality is fine, and the seller is a great guy
For a brand new the price is really modest. Surely recommend
lovely! just what i've been looking for
If you have no idea where to find online then this is just the right place for you
hope to order again soon, it's something
i didn't even have to wait till is on sale - i am more than happy with its price right now
When I placed my order, discount was significant. It saved me lots of money!
bought by a friend's reccommendation, it's just like i expected!
an awesome product at its finest
I'm really satisfied with the decision to buy online from this store. Thanks to the seller!
Comfortable and excellent design
made a nice deal ordering it, can totally recommend
It's priceless to find a offered on such favourable terms
using for 2 weeks already. no flaws noted
Buying from this shop is one of my favourite experiences of online purchases. the seller is great, can't deny!
is even cooler than i expected
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
With such a discount, is just what i was looking for
Just the best. Savings for are 100% worth it. The seller is awesome
It's very kind of the seller to offer such stuff for sale. Bought one without second thought
Probably the cheapest available in online store
Placing such a great item for sale is awesome. Waiting for my delivery to come!
With free shipping available, it's a great deal.
have just received my order. thank you very much!
Best online! The store is awesome
i had to compare to some other offers before i got sure it's the best option to get it quickly and safely
One of the best purchases I made lately in terms of value for money. Thanks to the seller!
It's great that the seller offers such a low cost in the store. Thanks!
That's the perfect place to find online
i'm satisfied with the purchase
Received as described. Very good quality
One of the best deals I made recently. Thanks to the seller!
Matches the description. No drawbacks
is so much more than i expected. a huge thanks!
It's wonderful that cheap like this is available online
best online is being sold here i guess. waiting for my parcel to come, gotta check it myself
the quality is great for the price
this store offers best deals in the world i guess. gotta love the seller, it's always fun and productive to have a chat
my colleague is so content with ! This is the most breathtaking thing ever! I would recommend this acquisition. It was shipped so fast, the evaluated delivery was three weeks later and it came quicker than in eight days after buying it! exceptionally delighted with the obtainment and with the customer service. And this purchase, outpaced our expectations for thepayment.
Where to buy online for such a modest price, if not here? There's no such place!
Such a low cost is a good buy, i liked the store a lot