SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
is cool. you won't be disappointed!
New available in such a convenient webstore is a true catch!
With such a low cost, has an excellent quality
noproblems with the order, everything is fine
It's the lowest price for I've ever seen. Thank you so much!
Everything is alright. Thank you
With a discount, is a great offer. Loved the seller attitude!
It looks amazing! Thanks :-)
Compared with other offers. This store has the best deals!
thanks a bunch!
Cheapest price for is nicely combined with its top quality. This is really great that such stores exist
Probably the cheapest price for is available in this store.
I bought on sale, was delighted with the quality
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn't disappointed, just the opposite
Looks exactly like on the picture.
For a brand new the price is really modest. Surely recommend
A reasonably priced item with an excellent quality. That's a bargain!
finally found what i've been looking for
Beig really inexpensive, is a great purchase. I'm glad I made a bargain here, and I express all my gratitude to the seller
Can surely say this store offers the cheapest price for
Compared with other offers. This store has the best deals!
I don't have any doubts where to buy online anymore. thanks to the seller, it's now my favourite store ever
Where to find online? Nowhere else!
everything comforms to the description
Thanks to the free shipping option, I saved quite a lot on the purchase and made a good deal
Thankfully, this store offers on sale
looks beautiful, the condition is perfect
thanks a bunch!
Fantastic!
perfect!
very good product, high quality, will order again
Thanks to the free shipping option, I saved quite a lot on the purchase and made a good deal
New is something that anyonewould buy instantly. I did, and I did it with no hesitation :-)
Placing such a great item for sale is awesome. Waiting for my delivery to come!
To get online for such a modest price is awesome! And the store is also great.
it's safe to say exceeded my expectations
Such an inexpensive is great! Best webstore ever!
it's a good price for , so i will keep ordering from the store
is worth its price. can recommend it without hesitation
for such a low cost has a surprisingly high quality
I am satisfied. This was a exceptional bargain with a phenomenally wonderful quality for such a tiny little payment. It's wholly what I was envisaging it would be. I just had it delivered today and put it into use at once. after the try-on, I am surreally contented and would suggest to anyone!
Thanks to the seller for offering on sale
is of an excellent quality, just as expected
recieved it today, it's so nice! thank you so much
liked the design. totally cool!
good stuff, really happy with it
Both shipment and quality are astonishing. Exactly what I've been looking for.
it's a really low priced , everything else in the store is also great
great product, top service!
Can surely say this store offers the cheapest price for