SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Can't even compare with anything else - too cool! Thanks to the seller
Given that such an inexpensive is quite a rarity, here's my endless gratitude to the seller.
No more worries about where to find online. Thank you!
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before
Matches the description in full. Gonna order another one soon
thanks! liked your offer
on sale is something! i'm happy i managed to make such an awesome deal
The seller offers the best value for money, thanks!
so cool, thanks!
superb quality!
super cool!just arrived
very good product, high quality, will order again
corresponds to the description.
Perfect. I will buy more
Opportunity to buy such a cheap online, in such a great store, is priceless
For any budget is a good choice
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before
For any type of budget is a nice option
I had no idea where can I buy until I stumbled upon this store. Great job!
The goods could Not be delivered but the supplier did a great Job all the time. After 2 etemps of trying to get my goods into Germany the gave me full refund. Great Job and thanks again.
this store offers best deals in the world i guess. gotta love the seller, it's always fun and productive to have a chat
To get online for such a modest price is awesome! And the store is also great.
this thing is f****** awesome the packaging was great fast delivery
It looks very nice and protected, arrived in perfect condition, well packed, and the seller excellent Always PENDING it arrived
one usb cable broke.............
It is amazzzing!!!
Everything works. came in the past month
A good thing, works fine, but the wire is broken
Cool
Are amazing! well protected, still So arrived battered las boxes.
the best part is the package. just wait and see, you won't be disappointed :-)
nicely made!
Good quality product, you will not do long hours of Pokemon GB but it will do if your smartphone does not need more than 2A to recharge :) I recommend !
Probably one of the best deals i made. thanks to the seller!
This is most likely one of the best, if not the most cool products of thiscategory I have ever had the delight to use. I believe it is a good obtainment. It was delivered above what was it was predicted and saved me a lot of hassle, since I needed it promptly. I was unbelievably thankful with the customer service. I love itself, have not marked any reasons tobe unhappy about. wholly recommend.
I am really thankful to the seller for setting such a good price for and delivering it promptly
the seller probably asks the lowest price for ever. that's something! thanks for the service
corresponds 100% to the description. thanks!
man, i love it
no reasons to be disappointed. is awesome!
awesome...
even better than i expected!
Excellent battery
Delivered in a safe and sound. switched on and off automatically, liked it very much. how much is enough for a full charge remains to be seen
Received today and very happy. high quality packaging clear instructions and, in principle, a pleasant thing. as they say, power is never too much and кэпу it has nothing to do)))
Very good figment; happy and very fast the Shipping
Fast shipping good product
Good, I took on resale caught 100% margin, I will order more
Goods reached quickly in the original box. charges quickly, all happy.
Great product very satisfied case is made of good material, life 500 charges, but it looks great and the colors are gorgeous, I hope in the future will increase the volume and life. I recommend!