SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
was just going t buy online. thanks to the shop, i made it!
it's always heartwarming to get a new withiut any additional expenses. thanks for the free shipping!
Way to go, seller! seems like I made a good bargain, really happy with the purchase.
Wondered where can i buy with a reasonable price. found an answer!
I've bought with a significant discount, and I have received the parcel already
Though I've just had this good for a couple of days 2 weeks I'm quite satisfied with it. This an excellent purchase. I ordered it for my buddy. We were both fascinated with the quality of thegood. The purchase actually came promptly and I was quite glad. way outstripped my forecasts. I would undeniably recommend this item. fancy it so much I am already planning to purchase more.
super nice item! my roommate is delighted
Bought with no second thought. Best price for !
great value for money!
Thank you very much! i got the today and i'm satisfied!
Woah, an inexpensive ! Thanks to the seller! Purchased already
thanks to the store, I don't have to be doubtful where to buy online anymore
thanks a lot! excellent work
ordered a new recently - i've bought it before already, but liked it lots and decided to go for it again
thanks a bunch!
The was offered with a fair dcisount, so how could i resist the temptation :-)
I think it is a good price for . happy with the service!
finally found what i've been looking for
a decent quality for the price
an opportunity to buy such a cheap online is priceless. thanks to the seller!
even better than the picture. totally recommend!
With regard to the price, my purchase was a real bargain. Thanks!
an excellent product, worth the money!
significantly better than a similar one i bought offline
It's very kind of the seller to offer such stuff for sale. Bought one without second thought
thanks! liked your offer
i didn't even have to wait till is on sale - i am more than happy with its price right now
Won't even compare with what is sold in other stores. This one is the best!
Truly amazing quality!
i'm truly happy to find such a low priced available online
for such a resonably priced item its quality is astonishing. i guess i'll be back for more
even without a discount is still really affordable
Even when it's not discounted, represents the perfect value for money
just the right one for me
it's always heartwarming to get a new withiut any additional expenses. thanks for the free shipping!
It's safe to say i'm head over heels happy with the purchase. endlessly grateful to the seller as well!
Brand new for such a modest price in a reputable webstore? I didn't even have to think twice :)
the quality is great for the price
liked the material. it's awesome!
It's the best I've ever bought online
Matches the description. No drawbacks
totally fine
Exceptional!
deserves 5 stars!
the seller probably asks the lowest price for ever. that's something! thanks for the service
Thanks to the seller who asks the best price for on the whole platform. Awesome!
If you're looking where to buy online, you'll find no place better than this store. thanks to the seller!
is even cooler than i expected
Couldn't find a anywhere but in this store. Nice job!
Glad I could find a online, in this store