SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really happy with the purchase
corresponds to the description.
it's most likely the cheapest in an online store. happy with the order!
thanks, it's amazing!
I was just looking where to buy online. thanks to the seller!
Buying in this store was a decision of the month :)
overall quality is outstanding!
everything comforms to the description
As for my review, I am deeply satisfied with my order. Came in time, quality as described, the seller is lovely
low priced is the best thing that can happen to you after a long working day :-) really happy with the purchase!
I guess it's the cheapest that is offered online. Great!
an excellent product, worth the money!
No reason to worry where to find online. This store is just the perfect place to get everything you need
For any kind of a budget is just the perfect opportunity to get a farily good item that is totally worth is money
the seller probably asks the lowest price for ever. that's something! thanks for the service
Now i know where to find a online. thanks to the seller!
no reasons to be disappointed. is awesome!
Now I don't have to worry where to buy online - thanks to the seller, the quality is great
recieved it today, it's so nice! thank you so much
is resonable priced and store is really nice in general
Brand new in a great store! happy with the purchase
this store asks the lowest price for in the universe. had a fun time talking to the seller
was pleasantly surprised with the order
i'm satisfied with the purchase
It's great that the seller offers such a low cost in the store. Thanks!
I've always wondered here can I buy , but thanks to the seller, now I have my answer
If you have no idea where to find online then this is just the right place for you
can't complain, is of top quality
looks great!
i'm satisfied with the purchase
the condition is perfect
looks beautiful, the condition is perfect
nice :-)
deserves 5 stars!
good stuff, really happy with it
A low cost is a perfect purchase. I am glad I managed to find such a good value for money
can't wait to try it. looks promising
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
bought by a friend's reccommendation, it's just like i expected!
I bought this 4 weeks ago and at first I approved it, but after some practicing for the price paid. For the amount I gave for this I can assume the same quality I can acquire in any store nearby. This is jerky. Just not what I supposed it would be and very faultily made compared to resembling goods. Not that the quality is so poor, but the product is not worth itsmoney.
Brand new for such a modest price in a reputable webstore? I didn't even have to think twice :)
New is amazing! I'm so glad I managed to get it one of the first
the seller undoubdetly did his best. savings for didn't go in vain, the product is more than fine
using for 2 weeks already. no flaws noted
That's not just a good deal, that's a true bargain! Really glad to be a proud owner
Though I've hardly had this for three days a week or two I'm quite contented with it. This a successful bargain. I purchased it for my my buddy's birthday. We were both overwhelmed with the quality of theitem. The purchase actually came soon and I was quite pleased. way eclipsed my predictions. I would immensely recommend this item. admire it so much I am already planning to buy more.
A reasonably priced item with an excellent quality. That's a bargain!
You can make a true bargain in this webstore
packed carefully. loved it
Discounted in this store is a really good offer. Don't miss out!