SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exceptional!
Such a low priced is truly a bargain. Thanks to the seller!
the best part is free shipping, definitely. though the product itself is nice af as well
You can make a true bargain in this webstore
totally fine
it's really awesome that i can get online with no extra costs and receive it promptly and conveniently
I was just looking where to buy online. thanks to the seller!
Superb!
Buying from this store has exceeded all my expectations. Thanks!
i didn't even have to wait till is on sale - i am more than happy with its price right now
corresponds 100% to the description. thanks!
Very well made!
even without a discount is still really affordable
excellent quality, i am super glad
Highly recommend - matches the description in full
packed carefully. loved it
bought this low priced 2 weeks ago. the order is already here, huge thanks to the seller!
The store helpedd me out when I couldn't find a anywhere. The item quality is up to standard
It's great that the seller offers such a low cost in the store. Thanks!
this is a really inexpensive if you compare it to other offers. thanks to the store owner!
up to my expectations. looks solid
really impressed with the quality
Such a good item for sale in a really reputable shop!
Buying in this store was a decision of the month :)
for such a low cost has a surprisingly high quality
i guess it's the cheapest price for i've ever seen. good job!
This store is awesome. you won't find brand new anywhere else for such a modest price, I guess.
I guess the seller has kindly set the cheapest price for . And the quality is more than great!
Buying from this store has exceeded all my expectations. Thanks!
Best online is a generous offer. the webstore is lovely!
i was looking for the best online, and all my expectations are met
I attained the parcel in 7 days and I couldn't be more joyous! It appeared definitely qualitative. I had never noted something like this until that moment. I'm so overjoyed I took notice of it though, because it is precious! Now this is maybe my favorite thing and prime eye-opener that I have had from ordering in the internet. If I could rank this good higher than 5 stars, I would. I'm assured I'll continue to admire it.
This was a really beneficial purchase. Thanks to the webstore owner!
Thanks to the seller! Now i don't have to be worried where to buy online
I was wondering where to buy online, and thankfully found this store!
It's priceless to find a offered on such favourable terms
The best thing about this item is its undeniably high quality
Brand new in a great store! happy with the purchase
Matches the description in full. Gonna order another one soon
perfect!
New is my new favourite in the store. Thanks to the seller!
The best thing about this item is its undeniably high quality
So cool!
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
Given that this is a really low cost , i'm truly astonished with the purchase. The store is great!
great service, top quality
The store offers cheap online. Really glad I places an order
So cool!
Very happy! Super! I will order more thank you seller!!!
Belgium 15 calendar days arrive, very nice packing. gray quality darker than the picture more beautiful. douceà sock warm inside.