SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Low priced is what i was looking for, great store!
It's safe to say it's the cheapest online. The seller is my hero!
I can't articulate how enthusiastic I am! I consistently explore the reviews before dealing with anything online, and this one earns such exceptional reviews I couldn-t give it up. It-s unbelievably charming, the photograph doesn-t do it justice. I-ve got a lot of compliments for it. It is totally excellently made and unbelievably worth the mini price I paid for it. putting it differently, it is a high-class catch.
Actually that's a good price for . Bought without hesitation
man, i love it
Such a low cost is a good buy, i liked the store a lot
I am delighted. This was a admirable acquisition with a exceptionally superior quality for such a tiny cost. It's definitely what I was hoping it would be. I just had it handed over to me today and utilized it straight away. as a consequence of the tryout, I am very pleased and would suggest to anyone!
good value for money
liked the design. totally cool!
I looked through all the reviews before ordering, so I'm extremely happy with the purchase
great quality!
amazing quality, will be ordering more! Thank you!
Matches the description in full. Gonna order another one soon
thanks to the seller for free shipping! happy with the purchase
gave as a present to my colleague. instant happines!
gorgeous, thanks!
Given that this is a really low cost , i'm truly astonished with the purchase. The store is great!
is of an excellent quality, just as expected
The store offers the cheapest price for . awesome deal!
is so much more than i expected. a huge thanks!
thanks a bunch!
happy with the purchase! a great deal
I had no idea where can I buy until I stumbled upon this store. Great job!
awesome for its price bracket
it was a bit difficult to find a on such a low price. but thanks to the store owner now i'm happier than ever
a decent quality for the price
even better than i expected!
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn't disappointed, just the opposite
it's not a challenge anymore to think where can i buy . this store has everything i need
deserves 5 stars!
you won't be disappointed. it's really a good one
so cool, thanks!
New available in such a convenient webstore is a true catch!
an excellent product, worth the money!
as good as always. will order again soon
my neighbor is so content with ! This is the most fantastic item ever! me and my friend would recommend this purchase. It was handed over so fast, the appraised delivery was something about later and it came less than in seven days after buying it! incredibly pleased with the buying and with the customer service. And this item, overtook our expectations for theprice.
perfectly made, no reason to worry
Outstanding!
With free shipping available, it's a great deal.
wonderful deal
i'm satisfied with the purchase
as seen from reviews on , it is a truly great item. can't wait to get it delivered and see myself :-)
met all my expectations. looks great!
It's not even necessary to compare with other offers - it's the top quality
This store offers the best price for , great deal!
You can make a true bargain in this webstore
For my budget is the perfest solution
the best part is free shipping, definitely. though the product itself is nice af as well
I was lucky to buy the discounted . Happy with the price, the quality is also fine
is worth its price. can recommend it without hesitation