SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great quality!
Ordered with a nice discount, can't be happier!
Buying online has never been more satisfying. Terrific store!
packed carefully. loved it
Probably one of the best deals i made. thanks to the seller!
All the reviews made me realise it's great value for money
gorgeous, thanks!
To offer suct a great item for sale and to ask such a modest price for it is really nice of the seller
it's safe to say exceeded my expectations
These are the actual sizes Medium- 12 inches hip and when starched 16.5 inches Large- 12.3inches hip and when stretched 17 inches Extra large- 12.5 inches hip and when stretched 19 inches XXL- 13 inches hip and when stretched 21
Free shipping is everything. I'm glad I didn't have to pay extra. Thanks to the seller!
i had to compare to some other offers before i got sure it's the best option to get it quickly and safely
It's measurements are perfect and exactly like the size chart! It fits perfectly! I love it and I'm so excited to wear it!
top quality, no drawbacks
I've bought discounted and can't be happier with a purchase
When I placed my order, discount was significant. It saved me lots of money!
As for my review, I am deeply satisfied with my order. Came in time, quality as described, the seller is lovely
gorgeous!
Fast and everything was perfect
Excellent product. dimensions correspond. not cotton but nice fabric. sits perfectly. hands erased, nothing came out, form holds.
As described. Ordered for my daughter as part of a Halloween costume. She's super happy with it. very fast shipping too
I'm in the USA, Tx and I ordered on 9/27 and received on 10/11. Very happy with shipping time and the shirt is perfect. I ordered A medium and it fits me perfect.
Great product. Better then expected. Short r a bit big even though I ordered S. But nothing we can't fix.
Communication was rocky at first, but everything got resolved.
good.
The item was delivered as described. The material of the shirt is like a silky spandex that is a decent thickness. Order a larger size. Normally a medium but ordered a large and it fit just right
My daughter happy!!!)
Garment was exactly as described nice quality and comfortable. Not the burn out look as in the movie so if that is what you're looking for then do not purchase this one! A little shorter than usual and loose fitting around the waist, but all around a good product!! Thanks!!!!
It's made from like nylon or spandex material, like work out clothes material. This shirt is form fitting. It's very cute, I get so many compliments on it. Thanks!
I love this shirt!! It completed my Harley Quinn costume!
Very cute great quality one small problem is that it's a crop top but I'm very happy
The shorts don't fit, even after I got the biggest size available, but 2 sizes bigger if possible
Quality good, excellent sent fast and effective, great EVERYTHING
great ..
Awesome XL was perfect for a M(USA) size Fast delivery and great quality
Arrived super fast!!!Excellent quality!! Highly recommend seller A+++!! Thank you!!
omfgosh i love it!!!!!!! same as the picture and they deliver fast as hell!
Sorry I am not able to evaluate product appearance or quality that is why I did not give you a 5 star for product description. The item was delivered when my store was closed and someone stole the package so I never received the items .
the shirt is identical to the pictures the seller has posted. it is a stretchy material and is a little short so it is to be worn as a longer crop top. I asked the seller to please send it quickly because it was to be as a gift and I swear to you, it arrived to the US in one week! I don't have any photos as I already gave the shirt to my friend for her birthday but she LOVES IT. I highly recommend this seller.
soooo cute and comfortable!!! I'm really happy with this transaction especially considering the price!
Love it! Got a medium (I'm about 90 pounds and 5'1), the material isn't cotton like I expected it's more stretchy and pretty sure it's polyester, love it though!