SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
That's the only wtore where i found a new
I think it is a good price for . happy with the service!
The best thing about this item is its undeniably high quality
best online is being sold here i guess. waiting for my parcel to come, gotta check it myself
Received in a reasonable amount of time. Glad with the purchase
top quality, no drawbacks
You'll never find a with a more decent price than this one. Tried and tested for and by myself already
can't wait to try it. looks promising
I made some of the best savings by purchasing - here it's offered with a solid discount
no problems in use, just like i wanted
really really awesome. my 2nd purchase of actually
Glad I managed to get online - won't have to go to anywhere
Exceptional!
I can surely say it's the best price for for both online and offline stores
my deepest thanks to the seller for setting the best price for . it means the world to me!
it's probably the lowest price for out of all the other offers available. my respect to the seller
Fantastic!
Never hesistated to buy online for such an attractive price from a trustworthy seller
Discounted is a true bargain. thanks to the seller!
That's the perfect place to find online
Thanks to the free shipping option, I saved quite a lot on the purchase and made a good deal
Where can i buy for such a good price, if not here? Nowhere!
super cool!just arrived
so awesome!
No reason to worry where to find online. This store is just the perfect place to get everything you need
No more worries about where to find online. Thank you!
hope to order again soon, it's something
I don't have any doubts where to buy online anymore. thanks to the seller, it's now my favourite store ever
I've chosen to buy online and got my money's worth
reviews confirm it's a great item sold in a reputable store
tried it already, really nice one
on sale is something! i'm happy i managed to make such an awesome deal
I can surely say it's the best price for for both online and offline stores
maybe not the lowest price for , but the best quality for sure
Received in a reasonable amount of time. Glad with the purchase
is of a striking quality
gave as a present to my colleague. instant happines!
it's a good price for , so i will keep ordering from the store
Everything's fine!
great stuff, totally worth waiting for
The store helpedd me out when I couldn't find a anywhere. The item quality is up to standard
no problems in use, just like i wanted
As for my review, I am deeply satisfied with my order. Came in time, quality as described, the seller is lovely
This webstore is a great place to make a bargain
Probably the cheapest price for is available in this store.
this store offers best deals in the world i guess. gotta love the seller, it's always fun and productive to have a chat
This store offers the best price for , great deal!
very satisfied with the product. i recommend
reviews indicate it's a fairly good item. totally agree, i am happy with the purchase
noproblems with the order, everything is fine