SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
looks beautiful, the condition is perfect
Best webstore ever! happy with my purchase
i didn't even have to wait till is on sale - i am more than happy with its price right now
It is most likely the cheapest online out of all the options I've looked up. Thanks to the store owner
matches the picture in full. i'm pleased
this is a really inexpensive if you compare it to other offers. thanks to the store owner!
Buying online has never been more satisfying. Terrific store!
recieved it today, it's so nice! thank you so much
Can surely say this store offers the cheapest price for
Glad I managed to get online - won't have to go to anywhere
got recently, wasn't disappointed
as good as always. will order again soon
got it for my cousin. no drawbacks noted!
Thanks to the seller! Now i don't have to be worried where to buy online
Discounted is a true bargain. thanks to the seller!
an awesome product at its finest
very satisfied with the product. i recommend
Exceptional!
Buying in this store was a decision of the month :)
Awesome deal! It's safe to say it's the cheapest price for
using for 2 weeks already. no flaws noted
Thanks for the free shipping! Overall quality is also nice
pretty and durable, thanks!
this store offers the lowest price for , loved it
perfect in use
superb. i love it!
Discounted in this store is a really good offer. Don't miss out!
made a nice deal ordering it, can totally recommend
ordered as a present at first, but liked so much that left it for my own use :-D
Not sure if it's the lowest price for , but totally sure it's worth all the money I paid
Now I don't have to worry where to buy online - thanks to the seller, the quality is great
probably the best online - I mean, you often can't even find anything of corresponding quality in offline stores
If you have no idea where to find online then this is just the right place for you
Where to find online? Nowhere else!
no doubts, a great one
Discounted is a true bargain. thanks to the seller!
even without a discount is still really affordable
Discounted is everything I could dream of. The store is great, btw!
I attained this a month ago and at first I enjoyed it, but after several applying for the money spent. For the amount I paid for this I can admit the same quality I can buy in the nearest shop. This is silly. Just not what I thought it would be and very inaccurately made compared to alike goods. Not that the quality is so defective, but the good is not worth itsamount.
Overall the is an excellent buy. Don't miss out!
Everything's fine!
No more worries about where to find online. Thank you!
an excellent product, worth the money!
I looked through all the reviews before ordering, so I'm extremely happy with the purchase
It's great that the seller offers such a low cost in the store. Thanks!
i really liked it, it's better than i hoped
Thank you a lot! Absolutely 5 stars!!!
Glad I could find a online, in this store
The option of free shipping is everything. Amazing service
Good quality, i'm impressed