SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the material and overall quality is nice, thanks!
Best webstore ever! happy with my purchase
I am impressed. This was a striking acquisition with a astonishingly good quality for such a mini expenses. It's right what I was imagining it would be. I just got it recently and started using it right away. as a consequence of the try-on, I am surreally contented and would recommend to anyone!
I was contemplating where to buy online before I found this shop, and now no doubts are left
everything comforms to the description
Perfect. I will buy more
I made some of the best savings by purchasing - here it's offered with a solid discount
I did my best - savings for didn't go in vain. Quite happy with the purchase
the quality is astounding
Woah, an inexpensive ! Thanks to the seller! Purchased already
This is a really inexpensive , the store offers are great
For such a low cost, is great. Thanks to the seller!
You'll never find a with a more decent price than this one. Tried and tested for and by myself already
Buying from this store has exceeded all my expectations. Thanks!
deeply satisfyed with the purchase
Really glad they have it for sale. Met all my expectations!
exceptionally great!
a great one. highly recommend
Low priced like this is the reason why I switched to online stores. Thanks!
It took me some time to find a for such a modest price. Thanks to the seller!
Great purchase
the service here is just the best. savings for are in safe hands. in other words, it was well-spent money
One of the best purchases I made lately in terms of value for money. Thanks to the seller!
i guess this is the cheapest price for , so no wonder it's such a hot deal. nice purchase, no comments
amazing quality, will be ordering more! Thank you!
I've chosen to buy online and got my money's worth
if you are looking for a real bargain, this is just what you need. superior quality, top service
It's so resonably priced I couldn't resist :-) Waiting for my parcel already!
really happy with the purchase
perfectly made, no reason to worry
very very good!
Discounted is everything I could dream of. The store is great, btw!
New available in such a convenient webstore is a true catch!
For any budget is a good choice
excellent quality, i am super glad
It took me some time to compare with other similar offers, but now I'm completely sure I made a great deal.
even without a discount is still really affordable
That's the only wtore where i found a new
can't complain, is of top quality
liked the material. it's awesome!
will try it out today :) thanks for the shipment!
The best in all the items offered online in such a convenient store!
thanks to the seller for free shipping! happy with the purchase
Thanks for the free shipping! Overall quality is also nice
Happy with the purchase. Thanks to the seller, it's a true bargain!
with or without a discount is freat value for money
the best part is free shipping, definitely. though the product itself is nice af as well
reviews confirm it's a great item sold in a reputable store
Perfect. I will buy more
The best thing about this item is its undeniably high quality