SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always wondered here can I buy , but thanks to the seller, now I have my answer
I was wondering where to buy online, and thankfully found this store!
The store offers cheap online. Really glad I places an order
When such a cheap is available online, it's logical to buy it instantly. That's what I did :-)
I can't show how happy I am! I regularly read the reviews before getting anything online, and this one maintains such great reviews I couldn-t shy away from it. It-s totally beautiful, the picture doesn-t do it justice. I-ve got a lot of respects for it. It is exceptionally ingeniously made and totally worth the low price I paid for it. putting it the other way round, it is a rare item.
Where to buy online for such a modest price, if not here? There's no such place!
an awesome product at its finest
greatly made
good value for money
perfectly made, no reason to worry
recieved it today, it's so nice! thank you so much
I'm really satisfied with the decision to buy online from this store. Thanks to the seller!
One of the best purchases I made lately in terms of value for money. Thanks to the seller!
Such a low cost is a good buy, i liked the store a lot
One of the best deals I made recently. Thanks to the seller!
better than i expected. awesome!
For a brand new the price is really modest. Surely recommend
great service, top quality
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
Cheapest online i guess. i must say the quality is more than decent, so the purchase was a great one
Now I know here to find online for a great price! Thanks to the seller
great stuff, totally worth waiting for
Comfortable and excellent design
wonderful item very well made
This is just the perfect store. Can't remember where else I can buy online with such a lovely customer service.
reviews show that it's a nice item, and the seller is also awesome
Thank you a lot! Absolutely 5 stars!!!
Looks exactly like on the picture.
reviews show it's a lovely item totally worth its price. I can surely confirm :-)
I am content. This was a great acquisition with a wonderfully wonderful quality for such a minor cost. It's definitely what I was hoping it would be. I just had it handed over to me the other day and took advantage of it instantly. after the try-on, I am insanely content and would recommend to anyone!
I'm truly happy with the purchase, it offers good value for money
I made some of the best savings by purchasing - here it's offered with a solid discount
Utterly happy with the purchase. Thanks to the seller!
Glad I managed to get online - won't have to go to anywhere
For my budget is a great buy. thanks to the seller!
Ordered with a nice discount, can't be happier!
I did my best - savings for didn't go in vain. Quite happy with the purchase
Happy with the purchase, will order again soon
Glad I could get online. The quality is as high as in any offline store, but that's way more comfortable
If you're conteplating where to find online, this is your safest bet. Tried and tested.
Great purchase
With a discount, is a great offer. Loved the seller attitude!
safely packaged, respect to the seller
Exceptional!
I had no idea where can I buy until I stumbled upon this store. Great job!
When such a cheap is available online, it's logical to buy it instantly. That's what I did :-)
Glad I could find a online, in this store
With free shipping available, it's a great deal.
It's awesome I could get online from this store. Was looking for it for a long time!
it's a really low priced , everything else in the store is also great