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Easy returns and refunds
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Product Details
Customer Reviews (51)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (51)
Average Rating:
4.8 out of 5
4.8 out of 5
5 stars (45)
4 stars (6)
3 stars (0)
2 stars (0)
1 star (0)
really happy with the purchase
really really awesome. my 2nd purchase of actually
It was awesome to get online on such favorable terms
awesomely made
Perfect! Everything was fine
It's priceless to find a offered on such favourable terms
Even when it's not discounted, represents the perfect value for money
Glad I managed to get online - won't have to go to anywhere
I made some of the best savings by purchasing - here it's offered with a solid discount
For , discount isnt't even necessary. The price is already more than fair for the quality provided
Truly amazing quality!
Superb!
just what i was needing. glad i stumbled upon
I did my best - savings for didn't go in vain. Quite happy with the purchase
very good product, high quality, will order again
I was just looking where to buy online. thanks to the seller!
Brand new is always a good buy, especially at such a price. really really really glad i opted for it
nicely made!
It's a brand new , and for such a cost I couldn't resist
It's the lowest price for I've ever seen. Thank you so much!
The was offered with a fair dcisount, so how could i resist the temptation :-)
It's a brand new , and for such a cost I couldn't resist
With regard to the price, my purchase was a real bargain. Thanks!
thanks to the store, I don't have to be doubtful where to buy online anymore
i had to compare to some other offers before i got sure it's the best option to get it quickly and safely
This webstore is a great place to make a bargain
even better than the similar one i almost bought offline!
is of an excellent quality, just as expected
Buying stuff from this seller is a nice bargain!
first class item and service!
as seen from reviews on , it is a truly great item. can't wait to get it delivered and see myself :-)
Great purchase
seized the opportunity to get online right away. the purchases made with no second thought are the best purchases
Thank you a lot! Absolutely 5 stars!!!
Probably the cheapest available in online store
To get online for such a modest price is awesome! And the store is also great.
reviews show that it's a nice item, and the seller is also awesome
Everything is alright. Thank you
Thank you a lot! Absolutely 5 stars!!!
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
I'm truly happy with the purchase, it offers good value for money
I purchased this a couple of weeks ago and at first I enjoyed it, but after several applying for the money spent. For the money I gave for this I can warrant the same quality I can purchase in the nearest shop. This is hilarious. Just not what I presupposed it would be and very untidy made compared to same goods. Not that the quality is so downcast, but the item is not worth itscost.
This store is awesome. you won't find brand new anywhere else for such a modest price, I guess.
totally fine
For my budget is a great buy. thanks to the seller!
Buying from this store is a true bargain
set of peculiarities is not as supposed, to my displeasure. The color didn't completely fit what was shown in the illustrations, and even though it's still pleasant it's not worth the cost I paid. I ordered going by different approving reviews but when I got it in the post, it had nothing to do with what I was fantasizing it to be.
All the reviews made me realise it's great value for money
super nice item! my roommate is delighted
reviews indicate it's a fairly good item. totally agree, i am happy with the purchase