SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
That's the perfect place to find online
Matches the description. No drawbacks
If you have no idea where to find online then this is just the right place for you
Perfect! Everything was fine
It's totally worth buying, I'm using it for the 2nd week already
New is my new favourite in the store. Thanks to the seller!
Even when it's not discounted, represents the perfect value for money
reviews show it's a lovely item totally worth its price. I can surely confirm :-)
can't complain, is of top quality
you don't even have to wait for to be discounted, that's more than a reasonable price already
looking forward to ordering from here again. loved the quality
The was offered with a fair dcisount, so how could i resist the temptation :-)
true to the picture
Discounted is everything I could dream of. The store is great, btw!
I'm really glad I managed to get online with such a prompt delivery and on such a low price
With such a good price for no wonder it's a hit in my hometown
I was just looking where to buy online. thanks to the seller!
Such a low priced is truly a bargain. Thanks to the seller!
it was a bit difficult to find a on such a low price. but thanks to the store owner now i'm happier than ever
loved the quality and packing
packed carefully. loved it
recieved it today, it's so nice! thank you so much
the store is just the best. savings for are totally worth it
i was looking where to find online, so now i'm really grateful to the seller
if you are looking for a real bargain, this is just what you need. superior quality, top service
the seller undoubdetly did his best. savings for didn't go in vain, the product is more than fine
With free shipping available, it's a great deal.
No reason to worry where to find online. This store is just the perfect place to get everything you need
Can surely say this store offers the cheapest price for
Both shipment and quality are astonishing. Exactly what I've been looking for.
You won't be disappointed with the purchaseas it offers a truly awesome value for money
The deal was a true bargain. Happy with the modest price
alright
With or without any discount, is a top quality must-have
Great purchase
finally found what i've been looking for
delivered already. thanks a bunch!
i was looking for the best online, and all my expectations are met
Given that such an inexpensive is quite a rarity, here's my endless gratitude to the seller.
thanks to the store, I don't have to be doubtful where to buy online anymore
the best part is the package. just wait and see, you won't be disappointed :-)
I think it is a good price for . happy with the service!
That's the best offer in this category! awesome webstore
Awesome deal! It's safe to say it's the cheapest price for
Thank you SO MUCH! For my more than modest budget, was exactly what I've been looking for!
matches the product description in full
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
even without a discount is still really affordable
Great purchase
very, very good one! thanks!