SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Low cost is something i was searching for quite a long time. this place really made my dream come true
I did my best - savings for didn't go in vain. Quite happy with the purchase
This is actually one of the best, if not the best items of thiscategory I have ever had the satisfaction to use. I claim it is a good bargain. It was delivered prior to what was it was predicted and saved me a lot of hassle, since I needed it without delay. I was fabulously glad with the customer service. I like itself, have not pointed out any reasons tobe unhappy about. surely recommend.
All the reviews made me realise it's great value for money
gorgeous!
It's awesome I could get online from this store. Was looking for it for a long time!
carefully packaged, looks fine
finally found what i've been looking for
not tested yet, but looks great, thanks!
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
certainly a good purchase
I'm really glad I managed to get online with such a prompt delivery and on such a low price
The best in all the items offered online in such a convenient store!
I was contemplating where to buy online before I found this shop, and now no doubts are left
For such a low cost, is great. Thanks to the seller!
i'm satisfied with the purchase
When I placed my order, discount was significant. It saved me lots of money!
corresponds to the description.
lovely! just what i've been looking for
Perfect! Everything was fine
Budget from a reputable seller? What could be better!
Low cost is something i was searching for quite a long time. this place really made my dream come true
never thought i will ever buy online. but here i am, satisfied and pleased. thanks for awesome experience!
This store offers lovely items for sale. Adorable stuff!
Buying from this store has exceeded all my expectations. Thanks!
i'm truly happy to find such a low priced available online
It's not even necessary to compare with other offers - it's the top quality
Received as described. Very good quality
not tested yet, but looks great, thanks!
You won't be disappointed with the purchaseas it offers a truly awesome value for money
I've chosen to buy online and got my money's worth
That is a really good price for . Glad I found this store.
no doubts, a great one
for such a low cost has a surprisingly high quality
Met all my expectations, thanks!
Bought on sale, never regretted the purchase
No reason to doubt where can i buy . this store is the ultimate answer!
This is just the perfect store. Can't remember where else I can buy online with such a lovely customer service.
A reasonably priced item with an excellent quality. That's a bargain!
I don't have any doubts where to buy online anymore. thanks to the seller, it's now my favourite store ever
is even cooler than i expected
looks beautiful, the condition is perfect
That's the best offer in this category! awesome webstore
Thanks for the free shipping! Overall quality is also nice
The best thing about this item is its undeniably high quality
very good product, high quality, will order again
Comfortable and excellent design
makes a perfect gift. couldn't be happier!
even better than i expected!
no problems in use, just like i wanted