SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HeroSquadShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of herosquadshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super cool!just arrived
Such a low cost is a good buy, i liked the store a lot
thanks, it's amazing!
gave as a present to my colleague. instant happines!
noticed no flaws. it's perfect!
Thanks! Everything is fine! A good product for a reasonable price!
This store offers the best price for , great deal!
Couldn't find a anywhere but in this store. Nice job!
Even without any discount is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
It's the lowest price for I've ever seen. Thank you so much!
Even when it's not discounted, represents the perfect value for money
The best in all the items offered online in such a convenient store!
I was just looking where to buy online. thanks to the seller!
the service here is just the best. savings for are in safe hands. in other words, it was well-spent money
awesomely made
Perfect. I will buy more
color as bright as in the picture, pronounced camouflage pattern clothing size 46 and ordered growth of 180 m, the village is very good . goods well packed, Shipping a little longer than I thought, so if you are thinking to take as a gift or to ng order for a month. Thank you seller, I want to now order a girlfriend))
The store offers the cheapest online. Nice buy!
thanks a lot! excellent work
The seller does his best - savings for are worth every penny
very satisfied with the product. i recommend
it's safe to say exceeded my expectations
awesome
The growth of 178 good length but the size too big, I will take in tight) like it :)
Quality t-shirt is very pleased. delivery fast, the order came less than 2 weeks.
Came very quickly